INGEMO's quality strategy, which has nothing to do with ISO 9000, is based on three key elements:
Delighting customers. The Customer is the centre of INGEMO's universe; it’s the Customer that defines the quality of our service/product. In every field which affects the Customer perception of INGEMO, just being “good” isn’t enough for us, we want be “excellent”, we want amaze our Customers overcoming their expectations.
Outside-in thinking. To achieve the quality INGEMO is committed in continually analyzing the process of production services/products, from outside towards inside i.e. from the Customer's perspective. With this knowledge, we can identify areas where we can add significant value and improvement from their perspective.
Leadership committment. People working with commitment and passion create results. INGEMO is committed to providing opportunities and incentives for employees to focus their talents and energies on satisfying customers. Quality is the responsibility of every employee. Every employee must be involved, motivated and knowledgeable if we are to succeed.