Our quality
About us
INGEMO's quality strategy, which has nothing to do with ISO 9000, is based on three key elements:
Delighting customers. The Customer is the centre of INGEMO's universe; it’s the Customer that defines the
quality of our service/product. In every field which affects the Customer
perception of INGEMO, just being “good” isn’t enough for us, we want be “excellent”, we want
amaze our Customers overcoming their expectations.
Outside-in thinking. To achieve the quality INGEMO is committed in continually analyzing the process of
production services/products, from outside towards inside i.e. from the
Customer's perspective. With this knowledge, we can identify areas where we can
add significant value and improvement from their perspective.
Leadership committment. People working with commitment and passion create results. INGEMO is committed to providing
opportunities and incentives for employees to focus their talents and energies
on satisfying customers. Quality is the responsibility of every employee. Every
employee must be involved, motivated and knowledgeable if we are to succeed.
